Pre-Arrival Information
Pre-Arrival Information
Telunas Private Island and Telunas Beach Resort
Please scroll down the page to discover unique information about each resort, which will make your stay more enjoyable.
Insider Tip for Ferry Ride
Sitting near the ferry’s exit doors will often allow you to exit the ferry and get through immigration quicker.
If You Are Arriving From Singapore
We recommend you arrive and check in at the ferry terminal in Singapore no later than 1-1.5 hours (2 hours on holidays or peak periods) before your ferry departure to ensure you do not miss your ferry. Please send your ferry booking confirmation to stay@telunasresorts.com.
Travel To and From Telunas Resorts
Click here for more Travel Information
Payment Terms and Conditions
Click here for Payment Terms and Conditions
Meal Upon Arrival
Lunch will be served upon your arrival at the resort.
WiFi
Telunas intentionally offers WiFi via Starlink in a few designated public areas at our resorts. There are also no Televisions in the rooms. One of our unique distinctives is providing our Guests with a refuge from the hectic, incessant, over-plugged-in cadence of modern life today.
If guests must be connected you can head to the designated areas at each resort where we offer Wifi, or you can purchase a local SIM card (Telkomsel) at the Ferry Terminal or use a personal internet plan with data. Please note that due to the remote location of Telunas Resorts, the signal strength for cell phones may be intermittent and unreliable. Likewise, our Wifi may have occasional down periods due to weather disrupting the satellite signal.
How to Avoid Mosquitoes and Other Pests
Because our facilities are over the water, we rarely have problems with sand flies, gnats, and mosquitos. However, we do encourage Guests to bring bug repellant. Guests use mosquito repellant, baby oil or sand fly repellent. Sand flies ( sand gnats) are nearly impossible to see and bites are not normally felt until they swell and become irritated. While not everyone reacts to these bites, they often appear overnight or after you return home and resemble bed bug bites. If you forget your repellant, ask one of our staff. We can provide this for you.
What to Bring
Please bring your face masks. Feel free to bring antibacterial wipes for your travels. Sunscreen and hats are a must. We are close to the equator so the sun is strong. Packing can be light. Dress is very casual.
Luggage and Porters
IDR 10,000 tip for (checked-in) luggage porters when entering Indonesia. If you check-in luggage with BatamFast, please be prepared to pay this tip to the Indonesian terminal staff.
Alternatively, you could carry-on your own luggage if it is size appropriate (i.e., slightly looser than airplane carry-on standards).
Visa On Arrival to Batam
To enter Indonesia, all guest passports must have minimally 6 months of validity. Indonesia will deny entry to anyone whose passport has less than 6 months of validity left on it. You must show a valid Entry Visa for travelers whose nationality is NOT eligible for free visa or visa on arrival (VOA).
Travelers who are eligible for a free visa or VOA [listed below] may enter Batam for 30 days free leisure visa (not extendable). They are required to show a return ticket or one-way ticket to continue traveling to another country.
| Countries Applicable for Free Visa |
| Brunei Darussalam |
| Cambodia |
| Laos |
| Malaysia |
| Myanmar |
| Philippines |
| Singapore |
| Thailand |
| Vietnam |
Travelers from the countries listed below may get a Leisure Visa on Arrival (VOA) for 30 days. The fee is IDR 500,000 and must be paid in cash (IDR). The VOA is extendable 1 time.
| Countries Subjected to Visa on Arrival (VOA) | |||
| Albania | Egypt | Malta | Slovakia |
| Andorra | Estonia | Mexico | Slovenia |
| Argentina | Finland | Monaco | South Africa |
| Australia | France | Morocco | South Korea |
| Austria | Germany | Myanmar | Spain |
| Bahrain | Greece | Netherlands | Suriname |
| Belarus | Hong Kong | New Zealand | Sweden |
| Belgium | Hungary | Norway | Switzerland |
| Bosnia and Herzegovina | Iceland | Oman | Taiwan |
| Brazil | India | Palestine | Thailand |
| Brunei Darussalam | Ireland | Peru | Timor Leste |
| Bulgaria | Italy | Philippines | Tunisia |
| Cambodia | Japan | Poland | Turkey |
| Canada | Jordan | Portugal | Ukraine |
| Chile | Kuwait | Qatar | United Arab Emirates |
| China | Laos | Rumania | United Kingdom |
| Colombia | Latvia | Russia | United States of America |
| Croatia | Liechtenstein | San Marino | Uzbekistan |
| Cyprus | Lithuania | Saudi Arabia | Vatican |
| Czech Republic | Luxembourg | Serbia | Vietnam |
| Denmark | Malaysia | Seychelles | |
| Ecuador | Maldives | Singapore | |
Booking Your Ferry to Batam
From Singapore, you’ll take the ferry from Harbourfront Center Ferry Terminal to Sekupang Ferry Terminal. It is approximately an hour ferry ride.
Book your BatamFast international ferry, with the following details:
- From Singapore: 10.00am ferry departure from Harbourfront Center (Singapore) to Sekupang (Batam). Most guests will arrive at Sekupang around 10:00 to 10:10am Batam time.
- Return to Singapore:
- Early Departure – 11:20am ferry departure from Sekupang (Batam) to Harbourfront Center (Singapore).
- Normal Departure – 03:20pm ferry departure from Sekupang (batam) to Harbourfront Center.
Upon Arrival in Batam
- Upon your arrival at Sekupang, our staff (wearing blue Telunas Polo shirts) will escort you from the international terminal to the domestic terminal and accompany you on either a chartered boat or a local ferry departing at 11:00 am on your journey to Telunas.
- Lunch will be served upon arrival at Telunas.
Departure from Telunas
Early Departure
- Our staff will escort you in the morning on a local ferry from Telunas at 8:15 am to Sekupang, and then your quick transfer from Sekupang Domestic Ferry Terminal to Sekupang International Ferry Terminal.
Normal Departure
- Our staff will escort you at 1:15pm to Sekupang on a local ferry from Telunas, and then your quick transfer from Sekupang Domestic Ferry Terminal to Sekupang International Ferry Terminal. Check-out time is at 11am. Lunch will be available for you to purchase at Telunas if you desire.
Additional Information For Telunas Private Island
Alcoholic Beverages at Telunas Private Island
At Telunas Private Island, we offer beer and a small selection of wine as well as mixed drinks and cocktails.
Activities at Telunas Private Island
Many activities are free at Telunas Private Island. If there are any extra a la carte activities (e.g., jungle hike, pottery lessons etc.) that you’d like to schedule please let your hosts know as soon as you make your booking. Click here for a complete list of activities.
Additional Information For Telunas Beach Resort
Alcoholic Beverages at Telunas Beach Resort
Telunas Beach Resort has cold beer available for purchase.
Activities at Telunas Beach Resort
If there are any extra a la carte activities (e.g., jungle hike, village tour, Malay lunch, etc.) that you’d like to schedule, please let your hosts know as soon as possible as these require at least 24 hour notice. All water-based activities at Telunas Beach Resort are available for an hourly rate. Click here for a complete list of activities.