Pre-Arrival Information


Telunas Private Island and Telunas Beach Resort

Please scroll down the page to discover unique information about each resort, which will make your stay more enjoyable.


Insider Tip for Ferry Ride

Sitting near the ferry’s exit doors will often allow you to exit the ferry and get through immigration quicker.


If You Are Arriving From Singapore

We recommend you arrive and check in at the ferry terminal in Singapore no later than 1-1.5 hours (2 hours on holidays or peak periods) before your ferry departure to ensure you do not miss your ferry. Please send your ferry booking confirmation to


Travel To and From Telunas Resorts 

Click here for more Travel Information


Payment Terms and Conditions

Click here for Payment Terms and Conditions


Meal Upon Arrival

Lunch will be served upon your arrival at the resort.



Telunas intentionally does not offer WIFI at either resort. There are no televisions in the rooms. One of our unique distinctives is providing our Guests with a refuge from the hectic, incessant, over-plugged-in cadence of modern life today.

If Guests must be connected you can purchase a local SIM card (Telkomsel) at the Ferry Terminal or use a personal internet plan with data. Please note that due to the remote location of Telunas Resorts, the signal strength may be intermittent and unreliable.


How to Avoid Mosquitoes and Other Pests

Because our facilities are over the water, we rarely have problems with sand flies, gnats, and mosquitos. However, we do encourage Guests to bring bug repellant. Guests use mosquito repellant, baby oil or sand fly repellent. Sand flies ( sand gnats) are nearly impossible to see and bites are not normally felt until they swell and become irritated. While not everyone reacts to these bites, they often appear overnight or after you return home and resemble bed bug bites. If you forget your repellant, ask one of our staff. We can provide this for you.


What to Bring

Please bring your face masks. Feel free to bring antibacterial wipes for your travels. Sunscreen and hats are a must. We are close to the equator so the sun is strong. Packing can be light. Dress is very casual.


Luggage and Porters

IDR 10,000 tip for (checked-in) luggage porters when entering Indonesia. If you check-in luggage with BatamFast, please be prepared to pay this tip to the Indonesian terminal staff.

Alternatively, you could carry-on your own luggage if it is size appropriate (i.e., slightly looser than airplane carry-on standards).


Visa On Arrival to Batam

You must show a valid Entry Visa for travelers whose nationality is NOT eligible for free visa or visa on arrival (VOA).

Travelers who are eligible for a free visa or VOA [listed below] may enter Batam for 30 days free leisure visa (not extendable). They are required to show a return ticket or one-way ticket to continue traveling to another country.

Countries Applicable for Free Visa
Brunei Darussalam


Travelers from the countries listed below may get a Leisure Visa on Arrival (VOA) for 30 days. The fee is IDR 500,000 and must be paid in cash (IDR). The VOA is extendable 1 time.

Countries Subjected to Visa on Arrival (VOA)
Albania Egypt Malta Slovakia
Andorra Estonia Mexico Slovenia
Argentina Finland Monaco South Africa
Australia France Morocco South Korea
Austria Germany Myanmar Spain
Bahrain Greece Netherlands Suriname
Belarus Hong Kong New Zealand Sweden
Belgium Hungary Norway Switzerland
Bosnia and Herzegovina Iceland Oman Taiwan
Brazil India Palestine Thailand
Brunei Darussalam Ireland Peru Timor Leste
Bulgaria Italy Philippines Tunisia
Cambodia Japan Poland Turkey
Canada Jordan Portugal Ukraine
Chile Kuwait Qatar United Arab Emirates
China Laos Rumania United Kingdom
Colombia Latvia Russia United States of America
Croatia Liechtenstein San Marino Uzbekistan
Cyprus Lithuania Saudi Arabia Vatican
Czech Republic Luxembourg Serbia Vietnam
Denmark Malaysia Seychelles
Ecuador Maldives Singapore


Booking Your Ferry to Batam

From Singapore, you’ll take the ferry from Harbourfront Center Ferry Terminal to Sekupang Ferry Terminal. It is approximately an hour ferry ride.

Book your BatamFast international ferry, with the following details:

  • From Singapore: 10.00am ferry departure from Harbourfront Center (Singapore) to Sekupang (Batam). Most guests will arrive at Sekupang around 10:00 to 10:10am Batam time.
  • Return to Singapore:
    • Early Departure – 11:20am ferry departure from Sekupang (Batam) to Harbourfront Center (Singapore).
    • Normal Departure – 03:20pm ferry departure from Sekupang (batam) to Harbourfront Center.

Upon Arrival in Batam

  • Upon your arrival at Sekupang, our staff (wearing blue Telunas Polo shirts) will escort you from the international terminal to the domestic terminal and accompany you on either a chartered boat or a local ferry departing at 11:00 am on your journey to Telunas.
  • Lunch will be served upon arrival at Telunas.

Departure from Telunas

Early Departure

  • Our staff will escort you in the morning on a local ferry from Telunas at 8:15 am to Sekupang, and then your quick transfer from Sekupang Domestic Ferry Terminal to Sekupang International Ferry Terminal.

Normal Departure

  • Our staff will escort you at 1:15pm to Sekupang on a local ferry from Telunas, and then your quick transfer from Sekupang Domestic Ferry Terminal to Sekupang International Ferry Terminal. Check-out time is at 11am. Lunch will be available for you to purchase at Telunas if you desire.


Additional Information For Telunas Private Island

Alcoholic Beverages at Telunas Private Island

At Telunas Private Island, we offer beer and a small selection of wine as well as mixed drinks and cocktails. 


Activities at Telunas Private Island 

Many activities are free at Telunas Private Island. If there are any extra a la carte activities (e.g., jungle hike, pottery lessons etc.) that you’d like to schedule please let your hosts know as soon as you make your booking. Click here for a complete list of activities.


Additional Information For Telunas Beach Resort

Alcoholic Beverages at Telunas Beach Resort

Telunas Beach Resort has cold beer available for purchase.


Activities at Telunas Beach Resort

If there are any extra a la carte activities (e.g., jungle hike, village tour, Malay lunch, etc.) that you’d like to schedule, please let your hosts know as soon as possible as these require at least 24 hour notice. All water-based activities at Telunas Beach Resort are available for an hourly rate. Click here for a complete list of activities.