Legal
Privacy Policy
At Telunas Resorts, we ensure the highest quality with everything we do. This includes our services and our website. As a result, our customers know they can always trust us to provide quality services. This trust can only be achieved if our customers can count on their private information remaining private. This privacy policy is to help you understand what information we use, why we use it, and how we protect it.
The Information We Collect and How We Use It
The personal information we collect from you, our client, is provided on a voluntary basis. We may however gather information, such as IP address and site activity, from those who visit our site for the purpose of understanding how we might better serve our clients. This information helps us understand website use, improve our services and measure the effectiveness of our advertising.
Whenever you request information from Telunas Resorts you will be asked to provide certain information about yourself such as your name, booking information, address, telephone number and email address. This information will be stored in our client database and generally used to respond to your requests. We may also, upon your consent, periodically send you information (via printed or email communications) about our services and upcoming events.
We use service providers to help us respond to enquiries, manage bookings and measure advertising. Information relevant to those services may be shared with these providers, including GoHighLevel for enquiry management and D-Edge for online bookings. We also use Google and Meta services for analytics and advertising measurement. Booking attribution identifiers may be passed to D-Edge's booking website at secure-hotel-booking.com. Meta advertising events may be forwarded through our advertising partner's CapiFrog service. We may also disclose information where required by law.
Cookies
Cookies are small files stored in your browser. We also use similar browser storage to remember preferences, understand how our website is used and measure the performance of our advertising.
Our website displays an informational cookie notice with LEARN MORE and ACCEPT. LEARN MORE opens this section. ACCEPT dismisses the notice and records acceptance. Cookies and similar technologies may already be active before you select ACCEPT; the notice does not provide separate analytics or advertising switches.
You can manage, block or delete cookies through your browser settings. Some settings may affect website features or booking functionality. Choices saved through our previous cookie preferences panel continue to apply unless you choose ACCEPT. The online booking service operates on a separate domain and has its own privacy and cookie information.
Receiving Information
If for any reason you are receiving communications from us against your wishes, send us an email from our Contact page. Please include your name, email address, and indicate you would like to be removed from our list. We are not responsible for the accuracy of the information you provide us.
Security
We take every reasonable precaution in protecting your information from loss or misuse. If you have any questions about the security of your information please contact us from the Contact page.
If you have any questions about this privacy policy, please contact us.