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Telunas Resorts

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Telunas Private IslandTelunas Beach Resort
Aerial view of Telunas Private Island

Important Travel Update

E-Arrival Card Submission
Using All Indonesia App

All travelers to Indonesia must complete the E-Arrival card 72 hours prior to arrival. Mandatory from October 1st, 2025.

Action Required

Setup Your E-Arrival Card Now

Ensure your travel plans to Telunas are seamless by completing the E-Arrival card in advance - at least 72 hours before arrival.

Open All Indonesia App →

Step-by-Step Guide

How to Complete Your E-Arrival Card

For Foreign Visitors traveling to Telunas Resorts

1

Foreign Visitor

On the main screen of the All Indonesia App, choose "Foreign Visitor".

2

Personal Information

Fill in your personal information. Please ensure that the data on this page is correct according to the passport.

3

Travel Details

Enter your arrival and departure date.

4

Mode of Transportation and Address In Indonesia Pt 1

Select your place of arrival, type of vessel and vessel name. Select "SEA" as your mode of transport. Select "HOLIDAY/SIGHTSEEING/LEISURE" as your Purpose of Travel. Select "SKP – SEKUPANG PORT" as your Place of Arrival. Select "FERRY" as your Type of Vessel. Set your VESSEL NAME to SINDO FERRY (the recommended 10am Harbourfront → Sekupang departure).

5

Address In Indonesia Pt 2

Select "HOTEL" as Residence Type. Select "OTHERS" as Name of Hotel and write "TELUNAS RESORTS" in the next box. Select "KAB. KARIMUN" as the City of Hotel. Select "KANTOR IMIGRASI KELAS II TPI TANJUNG BALAI KARIMUN" as your Nearest Immigration Office.

6

Health Declaration

On the Declaration Tab, declare any health symptoms and your country of origin, transit, or any country you have visited within 21 days before departure to Indonesia.

7

Submission Summary

Your arrival card is ready. Recheck all of your submission information, then submit. Keep the confirmation QR code for your records — you will be asked to show it on arrival.

Key Selections for Telunas Guests

What to Enter

Mode of TransportSEA
Purpose of TravelHOLIDAY / SIGHTSEEING / LEISURE
Place of ArrivalSKP - SEKUPANG PORT
Type of VesselFERRY
Vessel NameSINDO FERRY
Residence TypeHOTEL
Name of HotelOTHERS → TELUNAS RESORTS
City of HotelKAB. KARIMUN

Why Use the App

Key Advantages

Digital Form Submission

Complete your arrival card online before you travel. No paper forms needed at the port.

Real-Time Verification

Your data transmits in real-time to the systems of immigration, quarantine, health, and customs.

Multi-Language Support

Available in Indonesian, English, and Mandarin for ease of use.

No Additional Forms

No additional manual forms required at the airport or port of entry.

Frequently Asked Questions

Common Questions

All Indonesia is the official application of the Government of the Republic of Indonesia that integrates immigration, health, quarantine, and customs declaration services into a single digital platform, available for download via Playstore, App Store, and the official website.
All Indonesia was launched to support the digital transformation of public services, especially to make the arrival and departure declaration process for international passengers faster, safer, and more efficient.
The app is part of the digital transformation of public services, creating faster, smarter, safer, and more humane immigration services to meet the needs of modern society.
Yes. All Indonesia is free to download and use. Filling the declaration is also free of charge.
Yes. It uses layered security and high-level encryption, ensuring your personal data is safe and protected.
The declaration can be completed from three days before arrival (D-3) until the day of arrival in Indonesia. However, to ensure data is processed properly before airport inspection, it is recommended to complete it before boarding the flight.
Yes. However, passengers are strongly encouraged to show proof of completion (QR code) to the check-in staff to ensure a smooth arrival process in Indonesia.
Data is transmitted in real-time to the systems of immigration, quarantine, health, and customs after submission. However, passengers are strongly advised to complete the declaration before boarding to ensure smooth inspection upon arrival.
If you are in transit or have a connecting flight, fill in All Indonesia at your final destination in Indonesia, not at the transit airport.
Passport information. Flight information. Purpose of visit. Address in Indonesia. Information on goods carried (animals, fish, plants, and derivative products).
For group submission, each traveler must enter their individual passport details. Passport scanning must be done using each person’s actual passport, not the lead traveler’s.
No. For group declarations, only the lead traveler’s QR code needs to be shown to officers during inspection.
If you submit a group declaration (more than one person), it’s recommended to stay together until the CIQ (Customs, Immigration, Quarantine) inspection process is completed.
Focus on CIQ (Customs, Immigration, Quarantine) services. Direct integration with airport immigration systems. Provides a complete history of your digital transactions.
No manual form-filling. User-friendly interface. Supports 3 languages. Can be reused with saved data. Integrated with airport systems.
All Indonesia is available as a Mobile App and a Web-Based platform at allindonesia.imigrasi.go.id.
The app can be used by all international passengers entering Indonesia.
They will still be allowed to enter Indonesia. However, they must complete the All Indonesia declaration upon arrival, which may cause delays during CIQ (Customs, Immigration, Quarantine) inspection due to data processing time.
No. By completing the declaration digitally via All Indonesia, you no longer need to fill in physical forms at the airport.
You can fill in the declaration upon arrival at the airport by scanning a QR code and using the available Wi-Fi.
Not mandatory. Foreign crew members can select the "No Visa" option when filling out the visa form on the All Indonesia application. Further processing will be handled manually by immigration officers upon arrival.
If you encounter any problems, ask for assistance from airport staff, or contact an immigration officer directly at the Immigration Checkpoint.
You can fill it in from three days (72 hours) before your arrival date. We recommend completing it as early as possible.
Each traveler needs their own E-Arrival card submission. However, one person can fill in the forms for the entire group using the same device.
You can use the web-based portal at allindonesia.imigrasi.go.id as an alternative. If issues persist, contact Indonesian immigration support or reach out to our team.

When and Where It Applies

Implementation Timeline

Starting September 1, 2025, the All Indonesia application is mandatory at three main international airports — Soekarno-Hatta, I Gusti Ngurah Rai, and Juanda — as well as at six international passenger ports in Batam: Batam Centre, Nongsa, Marina, Sekupang, Citra Tri Tunas (Harbour Bay), and Bengkong.

The application is also trialed at all airports, seaports, and border checkpoints on the same date. From October 1, 2025 onwards, All Indonesia becomes mandatory for every international passenger entering Indonesia.

Telunas guests arriving via Sekupang Port: the All Indonesia declaration is a required step before arrival. Please complete yours in advance.

Official Support Channels

Live Chat & Helpdesk Service

For technical issues with the All Indonesia app itself, contact the relevant Indonesian government agency directly.

Immigration

www.imigrasi.go.id

Customs

www.beacukai.go.id

Health Quarantine

helpdesk@kemkes.go.id

Animal, Fish, and Plant Quarantine

humas@karantinaindonesia.go.id

Ready to Visit?

Plan Your Stay at Telunas

Once your E-Arrival card is sorted, choose your resort. Telunas Private Island offers boutique overwater villas and an adults-only ridge-top retreat, while Telunas Beach Resort brings family-friendly stays on a private white-sand beach.

Book Your Stay

Need Help?

Contact the Telunas Team

If you have any questions about the E-Arrival card process or your travel to Telunas, our team is happy to help.

Email Us