FAQs
Your Booking
How much does it cost to stay a night in Telunas?
When staying at Telunas there is a cost for room, food, and boat transportation.
- The food cost per night is currently
- Private Island: IDR 995,000++ per adult and IDR 450,000 per child
- Beach Resort: IDR 700,000++ per adult and IDR 350,000 per child
- The transportation cost is IDR 1,000,000_++ per adult and IDR 680,000++ per child.
- The room cost varies by date. To learn the room cost. Click the Book Now button and enter your dates. Or you may WhatsApp or call our team at +62 811-7710-951 on weekdays (9am - 5pm) or e-mail: stay@telunasresorts.
com
What is the minimum night stay?
The minimum stay is two nights.
Do kids stay free?
What payment methods do you take?
Telunas Resorts receives payments in cash (Rupiah/IDR), credit card (VISA, MasterCard, and onsite AMEX), debit card, or bank transfer with the details below:
Bank Central Asia
Account name: PT Island Connections International
Account number: 0611693141
What is the difference between Telunas Beach Resort and Telunas Private Island?
Can I mix my stay?
Yes! We just require a 3 night minimum stay for staying at both properties. For example, you could stay 1 night at Telunas Beach Resort followed by 2 nights at Telunas Private Island. 2 nights must be consecutively at the same property.
When’s the best time to Telunas Resorts?
- What is the weather like?
Given our proximity to the equator, the weather tends to stay between an average of 23 – 32 degrees Celsius (75-88 degrees Fahrenheit) year round. Although we tend to get a little more rain in May-June, we generally don’t experience a regular monsoon season. - What is the best month to visit?
October to April tends to bring our best weather, with December-February being our clearest water months. For Telunas Beach Resort, June-August brings the strong south winds which stir the ocean up (making the water more opaque) but also keep our summers cooler than Singapore. Telunas Private Island is not impacted by the south winds as the main property faces south (vs. being in a cove).
What is your cancellation policy?
Cancellation Policy for FITs
- 100% refund if canceled 15 days or more prior to the arrival date
- No refund is provided for cancellations within 15 days of the arrival however deposit can be applied to a future reservation up to 6 months from the original arrival date
- Any modifications to a reservation are subject to availability and will reflect current rates when modifications are made.
Your Travel
Can I drive my own boat there?
Yes. You can drive your own boat to Telunas. There is a charge of 1.000.000++ IDR / boat/ night for the anchoring fee.
Where does the boat depart from in Batam?
Upon your arrival at Sekupang, our staff (wearing blue Telunas polo shirts) will escort you from the international terminal to the domestic terminal and accompany you on either a chartered boat or a local ferry departing at 12:30 pm on your journey to Telunas.
How long is the boat ride to Telunas?
The boat ride to Telunas is about 90 minutes.
How to go to Telunas from Bintan?
Guests from Bintan should go to Moro. We can pick you up in Moro. It is 15 minutes from Moro to Telunas. There will be an extra charge of Rp 400.000++/adult and Rp 200.000++/child for the transportation to/from Telunas.
Can I come in the afternoon?
We request guests to take the Batam Fast ferry at 11.10am from Harbourfront Singapore to Sekupang.
What ferry should I take from Singapore?
We request guests to take the Batam Fast ferry at 11.10am from Harbourfront Singapore to Sekupang.
What are the passport and visa requirements?
For passport and visa requirements, please refer to pre-arrival information.
Your Stay
What is the check-in/check-out time?
Check-in time is 2PM and check-out time is 9AM .
What facilities are available at Telunas?
Browse our website to find out all the details and view photographs of Telunas. Find the link compare Telunas Private Island and Telunas Beach Resort.
What activities are available?
Activities at each resort are listed on the links below.
Is there Wifi?
Telunas Resorts intentionally does not offer Wi-Fi at either location. One of our unique distinctives is that we work hard to provide our Guests with peaceful refuge from the fast pace of life. Most Guests who need to be connected on-line use their own personal phone internet plans as needed.
Telkomsel is a provider in Indonesian and SingTel is a provider in Singapore. Please note that it is for basic communication.
At Telunas Private Island what is the bedding?
Telunas Beach Resort has queen beds and bunk beds in their rooms. Please check Beach Resort rooms.
Private Island has king beds and twin beds in their rooms. Please check Overwater Villas and Ridge Villas
What is our maximum occupancy?
The maximum occupancy is 5 people staying in Overwater Rooms, Overwater Bungalows, Overwater Bungalows with Balcony at the Beach Resort, and Overwater Villas at the Private Island. We can provide an extra mattress for the floor. Room rate is for two adults only, extra person charges apply. Children 4 years and younger stay for free. 5-17 year olds are charged a per person children’s rate.
Check our website for more details on the room maximum occupancy.
Overwater Villas and Ridge Villas at the Private Island
Are baby cots (cribs) available?
Yes. Please let us know in advance of your need.
Are the rooms at Telunas air conditioned?
Telunas Resorts actually intentionally does not have any air conditioning systems (and does not provide WiFi) on either of its properties as it wouldn't fit the vision, philosophy, feel, etc. As Telunas Resorts seeks to provide a natural escape and celebrates the culture of the local Malay people, all the rooms are built over the sea (i.e., similar to the Maldives) to have natural wind-conditioning and have ceiling fans to aid the air circulation when needed.
Is it safe for babies to go to Telunas?
We have had babies enjoy visiting Telunas on many occasions in the past. We have life jackets for the boat ride, and our property has railings along the walkways and the guest room balconies. Even with our safety features, we suggest close monitoring of infants while at Telunas. Railings are available along the jetty and rooms balcony.
Can guest in wheelchair come to Telunas
We welcome all guests to Telunas including guests in wheelchairs. Please contact our reservation team for specific details
Can we snorkel at Telunas?
Unfortunately snorkeling is not a common activity around the area as the water is not always clear throughout the year; however, we would love for you to take part in other adventure/cultural activities while at Telunas.
We have Kayak or Stand up paddle for water based activities as a choice, and deck jumping.
Do you serve alcoholic beverages at Telunas Resorts?
Telunas Beach Resort has cold beer available for purchase.
At Telunas Private Island, we offer beer and a small selection of wine as well as mixed drinks and cocktails.
What if there is medical emergency care needed?
Doctors are available for consultation on the nearby island of Moro, which is located around a 20 minutes boat ride from our Resorts. If you require a doctor, please let one of our Hosts know immediately. A boat will be scheduled ASAP to take you to the doctor and one of our staff will accompany you as a translator. Should there be a serious issue, we will provide a boat and evacuate to Sekupang or Singapore.
Do you have Room service?
We do not provide room service at Telunas.
Your Food
Is there a refrigerator in the villa?
There is no refrigerator in the villas however we can store your drinks in Telunas’ refrigerator in our restaurant.
Can I bring my own food/cooking utensils?
Cooking at the resort or in villas is strictly prohibited. For pest/animal control and the potential fire hazard, equipment brought to cook food is not allowed at Telunas Resorts. No rice cookers, stoves, kettles, water heaters, or any other cooking equipment is allowed.
Do I need to bring water with me?
At Telunas Private Island each guest room has a water dispenser with filtered hot or cold water. Bring your favorite water bottle and fill it up every day.
Does your kitchen meet halal requirements?
Yes. our kitchen meet halal requirements.
What kind of food does Telunas Private Island serve?
Telunas Resorts serves an assortment of Indonesian and western dishes. More information can be found on our DINING page.
Beach Resort DINING
Can you manage dietary concerns?
We’re pleased to accommodate many dietary concerns at both of our properties, including those requiring gluten free, vegetarian, and other special diets. Our kitchen staff can also meet halal requirements. Please mention your dietary needs in the booking notes of your reservation and our Reservations staff will follow-up with you.
Do you serve Baby food?
Our team will be happy to discuss food options for your baby. Contact our reservation team for more details.
