Our #1 priority is always the safety and well-being of our Guests and the Telunas Team. 

We will be ready to serve you when you return to Telunas. In the past few months, we have developed new COVID cleaning procedures, installed new safety features, and instituted new service protocols to ensure your safety during your stay. We look forward to welcoming you back to the open spaces and cool breezes of Telunas Resorts. Until then stay safe and healthy.

We are so thankful for our Guests from all over the world – Singapore, France, Australia, Hong Kong, the Netherlands, United States, United Kingdom, Indonesia, Germany and more! And we want you to know we are here for you.

Travel Advisories
As of March 23, 2020, Singapore released a travel advisory to Indonesia and has closed its borders to all short term travelers for the time being. (For more details please visit Singapore’s Ministry of Health website.)

Booking and Cancellation Policies
We commit to keeping you informed about regional travel policies and regulations that may affect your trip, and we have adapted our Change and Cancellation Policy to make your travel plans as worry-free as possible. See below for more details. For more information, we invite you to contact us directly at stay@telunasresorts.com.

    • For cancellations or changes to your booking made by a travel agent or online booking platform, we kindly advise you to contact the agent or online travel company directly.
    • Please consult travel advisories and information made available by the World Health Organization and your country of residence.
  • For reservations made before July 10, 2020:
    • You may change the name on your booking without penalty, so you may give your booking to friends or family at no extra charge.
    • You may change your booking dates at no charge and keep your current nightly rate for up to 12 months from the original booking date. When you choose this option, you will receive an extra 10% resort credit based on your original deposit amount to use for activities, drinks, or spa packages at the resort.
    • You may cancel your booking and receive a full refund.
  • New reservations after July 10, 2020:
    • You may change the name on your booking without penalty, so you may give your booking to friends or family at no extra charge.
    • You may change your booking dates at no charge and keep your current nightly rate for up to 12 months from the original booking date.

 

Travel Safe during COVID-19

What you can expect during your stay

  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in
  • Contactless check-out
  • Doctors available 24/7 via communication with International SOS

A note from Telunas Private Island

Deep down, no one really wants to wear a mask, especially in the outdoors! At Telunas, there are lots of places to spread out, which means less need to wear a mask. Though in transit, we ask that you wear a mask, upon arrival, feel free to take it off and breathe freely! However, we would ask that you still be mindful to wear your mask if you are within a 1 meter proximity of others. We pride ourselves on exceptional guest service. This is one of our trademarks, as seen in our Trip Advisor reviews! However, we also want to protect your privacy and give adequate space for physical distancing. Because of this, you will see us in masks at all times. Though your welcome briefing will be available to you online in advance, rest assured that there will always be a set of smiling eyes waiting to assist you in any way! And you can now send your customized vacation preferences in advance! These include housekeeping frequency, child care, room amenities, and spa treatments. See you soon!