Frequently Asked Questions
1) Telunas Private Island and
2) Telunas Beach Resort.
Telunas Private Island has a more upscale feel, offers an over-water spa experience. and provides dining options from a menu. There is an ocean front infinity pool to enjoy. There is also a free Kid’s Club.
Telunas Beach Resort has a more rustic feel and dining is offered buffet style in our sea view over-water dining room. There is a beautiful beach and lots of water activities.
For more information visit https://telunasresorts.com/compare/
No. Telunas Resorts intentionally does not offer Wi-Fi at either location. One of our unique distinctives is that we work hard to provide our Guests with peaceful refuge from the fast pace of life.
Most Guests who need to be connected on-line purchase Telkomsel Simpati SIM cards (at Sekupang International Ferry Terminal or Telunas Resorts) or use their own personal phone internet plans as needed.
Food and Beverage
There is a required meal plan that must be purchased whether you are staying at Telunas Private Island or Telunas Beach Resort. This charge is in addition to the nightly room charge.
At Telunas Private Island it is IDR 940k++ per adult per day and IDR 400k++ per child, per day. At Telunas Beach Resort it is IDR 630k++ per adult per day and IDR 300k++ per child, per day.
Transportation and Travel Documents
Once your booking is made our staff will coordinate this transportation. When you arrive at Sekupang Ferry Terminal, staff members will meet and greet you and escort you to the Telunas Resorts Malay boat. The staff will carry your luggage for you and make sure you begin you have a pleasant beginning to your Telunas adventure.
For specific details visit https://telunasresorts.com/transportation/
The ferry to Batam is in Singapore and is called Harbourfront Terminal. We recommend you arrive and check in at Harbourfront Terminal in Singapore no later than 1-1.5 hours before your ferry departure to ensure you do not miss your ferry. Go through immigration as soon as your ferry is available. Make sure you have forwarded your ferry booking confirmation to email@example.com.
Individuals with passports from 169 countries can enter Indonesia at Sekupang International Terminal and Batam Center Terminal for 30 days without a Visa. This includes guests from Austria, Canada, China, Denmark, France, Germany, Hong Kong, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, UK, the United States, and Vietnam.
If you do need a Visa, you can obtain a Visa On Arrival (VOA) at Sekupang Ferry Terminal or the other Ferry Terminals in Batam. It is valid for a maximum stay of 30 days. Please refer to this Indonesia Ministry of Tourism website for the list of countries that can apply for VOA in Indonesia.
You will need to present the following at the port of entry:
- Original valid passport for more than 6 months from the date of arrival in Indonesia
- An exit ferry ticket or on-going ticket
- A fee of $15 USD for 7 days or $35 USD for 30 days.
Family Travel Information
There is a free Kid’s Club at Telunas Private Island. Parents can drop off the kids at the free Kids Club where the little ones will have lots of fun with staff and plenty of activities. There are toys, games and arts and craft sessions.
More than half of the area is filled with sand and kids are encouraged to play freely under the watchful eyes of the facilitators. Many of its activities take place outside, like creating a beautiful bottle made up of colorful sand.
There is no Kids Club available for Guests at Telunas Beach Resort.
At Telunas Private Island, kayaks and stand-up paddleboards are included in your stay for no additional charge.
At Telunas Beach Resort there is an added charge for kayaks and stand-up paddleboards.