Frequently Asked Questions
Are baby cots (cribs) available?
Yes. Please let us know in advance of your need.
Are meals included?
There is a required meal plan that must be purchased whether you are staying at Telunas Private Island or Telunas Beach Resort. This charge is in addition to the nightly room charge. At Telunas Private Island it is IDR 940k++ per adult per day and IDR 400k++ per child, per day. At Telunas Beach Resort it is IDR 630k++ per adult per day and IDR 300k++ per child, per day.
At Telunas Private Island what is the bedding?
The master bedroom offers a king size bed and there are two twin beds in the children’s loft.
Can I charter (or bring my own) yacht to get to Telunas?
Yes. but we are unable to arrange this for you. You will need to clear immigration in Nongsa Point, Batam which can take several hours if sailing from Singapore. Please email us for more information.
Can I stay at both the Private Island and Beach Resort?
Yes! We just require a 3 night minimum stay for staying at both properties. For example, you could stay 1 night at Telunas Beach Resort followed by 2 nights at Telunas Private Island. 2 nights must be consecutively at the same property.
Can I stay for one night only?
Telunas Resorts has a two-night minimum stay policy in order to ensure the best Telunas experience possible. Considering the location of Telunas and the transit required, our guests repeatedly tell us that one night is not quite long enough. They indicate that a 2-4 night stay is ideal, with some lingering as long as a week.
Can we arrive with earlier or later ferry?
Can you manage dietary concerns?
We’re pleased to be able accommodate many dietary concerns at both of our properties, including those requiring gluten free, vegetarian, and other special diets. Our kitchen staff also meet all halal requirements. Please mention your dietary needs in the booking notes of your reservation and our Reservations staff will follow-up with you.
Do I need a passport?
Yes. To enter Indonesia you will need your passport. It must have a validity date for more than 6 months from your arrival date.
Do I need to bring water with me?
At Telunas Private Island each guest room has a water dispenser with filtered hot or cold water. At Telunas Beach Resort a carafe of water is provided in your guest room.
Do kids stay free?
Do we need a visa to enter Indonesia?
Individuals with passports from 169 countries can enter Indonesia at Sekupang International Terminal and Batam Center Terminal for 30 days without a Visa. This includes guests from Austria, Canada, China, Denmark, France, Germany, Hong Kong, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, UK, the United States, and Vietnam. If you do need a Visa, you can obtain a Visa On Arrival (VOA) at Sekupang Ferry Terminal or the other Ferry Terminals in Batam. It is valid for a maximum stay of 30 days. Please refer to this Indonesia Ministry of Tourism website for the list of countries that can apply for VOA in Indonesia. You will need to present the following at the port of entry:
- Original valid passport for more than 6 months from the date of arrival in Indonesia
- An exit ferry ticket or on-going ticket
- A fee of $15 USD for 7 days or $35 USD for 30 days.
Does your kitchen meet halal requirements?
How are the two properties different (and the same)?
Both properties offer over-water accommodations, amazing staff and lots of water activities. Telunas Private Island has a more upscale feel, offers an over-water spa experience. and provides dining options from a menu. There is an ocean front infinity pool to enjoy. There is also a free Kid’s Club. Telunas Beach Resort has a more rustic feel and dining is offered buffet style in our sea view over-water dining room. There is a beautiful beach and lots of water activities. For more information visit https://telunasresorts.com/compare/
How do I get to the resorts?
Domestic transport from Sekupang Ferry Terminal is provided in a Telunas Resorts Malay boat. IDR 900k++ per adult and IDR 580k++ per child round-trip. Once your booking is made our staff will coordinate this transportation. When you arrive at Sekupang Ferry Terminal, staff members will meet and greet you and escort you to the Telunas Resorts Malay boat. The staff will carry your luggage for you and make sure you begin you have a pleasant beginning to your Telunas adventure. For specific details visit https://telunasresorts.com/transportation/
Is medication needed before the trip, malaria?
There is no required medication needed to visit Telunas. Please contact your healthcare provider for his recommendations.
Is there a cost for water activities?
At Telunas Private Island, kayaks and stand-up paddleboards are included in your stay for no additional charge. At Telunas Beach Resort there is an added charge for kayaks and stand-up paddleboards.
Is there a Kid’s Club?
There is a free Kid’s Club at Telunas Private Island. Parents can drop off the kids at the free Kids Club where the little ones will have lots of fun with staff and plenty of activities. There are toys, games and arts and craft sessions. More than half of the area is filled with sand and kids are encouraged to play freely under the watchful eyes of the facilitators. Many of its activities take place outside, like creating a beautiful bottle made up of colorful sand. There is no Kids Club available for Guests at Telunas Beach Resort.
Is there a refrigerator in the villa?
There is no refrigerator in the villas however we can store your drinks in Telunas’ refrigerator in our restaurant.
Is there an earlier ferry from Singapore?
Due to the remoteness of our location and the regular stream of international guests, we have found it necessary to streamline the times of our Telunas Resorts domestic transport boat to the schedule noted here.
Where is the ferry to Batam in order to reach the Telunas Resorts Malay boat?
The ferry to Batam is in Singapore and is called Harbourfront Terminal. We recommend you arrive and check in at Harbourfront Terminal in Singapore no later than 1-1.5 hours before your ferry departure to ensure you do not miss your ferry. Go through immigration as soon as your ferry is available. Make sure you have forwarded your ferry booking confirmation to email@example.com.
What payment methods do you take?
Telunas Resorts receives payments in cash (Rupiah/IDR), credit card (VISA, MasterCard, and onsite AMEX), or personal check. In accordance with Indonesian law, all payments will be converted to Indonesian Rupiah (IDR). All payments made by credit card will be converted to IDR according to the weekly rate published each Wednesday by the Indonesian Ministry of Finance plus 1.75% for currency variance. All payments made on site will be converted at the prevailing/posted rate at the resort.
What is the pricing for each resort?
All pricing is available here https://telunasresorts.com/private-island/pricing/
What is the check-in/check-out time?
Check-in time is 2PM and check-out time is 9AM (unless you have requested late departure) so that our housekeeping team can prepare the room for our next guests. Although guest bills are settled prior to 9AM, those who have secured “late departure” are welcome to stay in their rooms until 11AM and then in the public areas until their 2PM departure time.
What is Telunas Resorts?
Telunas Resorts is a company that owns and manages two resort properties in the Riau Islands. The two properties are 1) Telunas Private Island and 2) Telunas Beach Resort.
What is our maximum occupancy?
The maximum occupancy in a villa is 5 people, however the room rate is based on double occupancy. There is an extra person charge for additional people in the villa.
What is included in the price?
Pricing includes three components; room rate, food and beverage and transportation. There are additional activities available at each property.
- Telunas Beach Resort: Complimentary activities include deck fishing , beach games, low rope course and beach bonfire.
- Telunas Private Island: Complimentary Kids Club, kayak and stand up paddle board rental, daily guest activities, including visiting our sister property, Telunas Beach Resort.
Tell me about the pottery activity at Telunas Beach Resort.
To enjoy a pottery lesson you must book in advance. A Guest must sign up by 2pm to join the pottery lesson on the following day. It cost Rp 225.000++ per person with minimum cost Rp 500.000++ and it takes around 45 minutes. Usually, tiles are created that will be donated to the island nearby when we are doing a work project.
Is there Wifi?
No. Telunas Resorts intentionally does not offer Wi-Fi at either location. One of our unique distinctives is that we work hard to provide our Guests with peaceful refuge from the fast pace of life. Most Guests who need to be connected on-line purchase Telkomsel Simpati SIM cards (at Sekupang International Ferry Terminal or Telunas Resorts) or use their own personal phone internet plans as needed.
Is there any snorkeling/ scuba diving?
Is there any doctor on the island?
No. The closest medical help could be reached in 20 minutes by boat from Telunas. Our staff has wilderness training and certified first responder training. We also have a partnership with ISOS that is available for call 24 hrs. For urgent cases, our boat can immediately transfer guests to Batam, and we can help to arrange the fastest connecting ferry to Singapore.