Frequently Asked Questions

Yes. To enter Indonesia you will need your passport. It must have a validity date of more than 6 months from your arrival date.

From Singapore, take the 10:00am Sindo Ferry from Harbourfront to Sekupang. The Telunas team will be waiting for you at Sekupang, guide you on the short walk from international arrivals to domestic departures, and travel with you on the scenic ferry to Telunas. For specific details, visit our Travel Information page.

The ferry to Batam departs from Harbourfront Centre Ferry Terminal in Singapore. After booking your ferry, forward your ferry ticket or confirmation to stay@telunasresorts.com so our team can coordinate your onward transfer.

Yes, but we are unable to arrange this for you. You will need to clear immigration in Nongsa Point, Batam, which can take several hours if sailing from Singapore. Please email us for more information.

For the coordinated Telunas transfer, we ask guests to book the 10:00am Sindo Ferry from Harbourfront to Sekupang. Current return options are listed on our Travel Information page.

Check-in time is 2:00 PM and check-out time is 11:00 AM.

Wi-Fi is available via Starlink in select public areas at Telunas Resorts, providing the convenience you need to touch base with loved ones or share photos. Do note, Wi-Fi speeds may be limited and may occasionally experience outages due to bad weather.

Signature Overwater Villas and Ridge Villas at Telunas Private Island include an in-villa mini fridge. Other rooms do not have a refrigerator, but our team can store drinks in the restaurant refrigerator.

At Telunas Private Island, each guest room has a water dispenser with filtered hot or cold water. Bring your favorite water bottle to fill up daily. At the Beach Resort, self-service coffee, tea, and room-temperature water are available 24 hours in the common area.

No. The closest medical help can be reached in 20 minutes by boat. Our staff have wilderness training and certified first responder training, and we have a partnership with ISOS available 24 hours. For urgent cases, our boat can immediately transfer guests to Batam, and we can arrange the fastest connecting ferry to Singapore.

There is no required medication needed to visit Telunas. Please contact your healthcare provider for recommendations.

Bedding varies by property and room type. Private Island has king beds and twin beds across the Overwater Villas and Ridge Villas. Beach Resort has double or queen beds, bunk beds, and larger multi-bedroom layouts. Please check the Beach Resort rooms page for details.

Maximum occupancy is 5 people total, including infants, in Overwater Rooms, Overwater Bungalows, Overwater Bungalows with Balcony at the Beach Resort and Overwater Villas at the Private Island. Beach Resort's 3-Bedroom + Loft Bungalow can accommodate up to 12 people total, including infants. Ridge Villas are adults-only, 18+, with a maximum of 2 guests. We can provide an extra mattress for the fifth guest where applicable. Room rate is for two adults only - extra person charges apply. Children 4 and under stay free; 5-17 year olds are charged a children's rate.

Yes. Please let us know in advance of your need.

Yes! We just require a 3-night minimum stay when staying at both properties. For example, you could stay 1 night at Telunas Beach Resort and 2 nights at Telunas Private Island.

There is a required meal plan that must be purchased in addition to the nightly room charge. At Telunas Private Island it is IDR 1,215k* per adult per day and IDR 550k* per child, per day. At Telunas Beach Resort it is IDR 835k* per adult per day and IDR 415k* per child, per day.

Yes. Our kitchen meets halal requirements.

Children 4 years and younger stay for free. Children 5-17 are charged a per-person children's rate.

Telunas Resorts accepts cash (Rupiah/IDR), credit card (VISA, MasterCard, and onsite AMEX), debit card, or bank transfer. Bank: Bank Central Asia | Account Name: PT Island Connections International | Account Number: 0611699297.

Pricing includes four components: room rate, food and beverage, transportation, and activities. Both resorts are now all-inclusive for scheduled activities, including kayaking, paddleboarding, jetty fishing, pottery, village tours, low ropes, waterfall hikes, bonfires, cultural workshops and more. Private Island guests also get complimentary access to Telunas Beach Resort scheduled activities. The only items with an extra charge are massage treatments, the fishing boat adventure, and a handful of paid dining experiences (Candlelight Dinner, Malay Lunch, Klepon Cooking Class, Raft Building, and at Beach Resort, Pizza on the Beach).

No. Kayaks, stand-up paddleboards, and jetty fishing are complimentary at both Telunas Private Island and Telunas Beach Resort. Only the fishing boat adventure (boat, guide, bait, 2 to 8 hours) carries an additional charge.

Both properties offer overwater accommodations, warm staff, and all-inclusive scheduled activities in the room rate. Telunas Private Island has Overwater Villas, adults-only Ridge Villas, an overwater spa experience, plated dining service, an ocean-front infinity pool, and the Kampung Kids Club. Telunas Beach Resort has a family-friendly room mix, buffet-style dining in a sea-view overwater dining room, and a long stretch of private beach.